Service catalogue
Eight ways we take AI from intent to operating system.
Engagements are fixed-scope and outcome-defined. Most clients start with a diagnostic, then take one or two categories below into production before widening.
AI Consulting
Board-level clarity on where AI creates margin — and where it burns budget.
A structured opportunity audit across your operations: we map processes, data readiness, and risk, then return a costed roadmap with expected payback per initiative. You get a decision document, not a deck of possibilities.
- Opportunity & readiness audit
- Costed 12-month roadmap
- Build vs. buy analysis
- Governance and risk guardrails
AI Automation
Replace the manual middle of your process with reliable, monitored automation.
Document intake, classification, drafting, reconciliation, QA. We automate the repetitive knowledge work that quietly consumes headcount, with human review kept exactly where accuracy matters.
- Process mining and scoping
- Model + rules hybrid pipelines
- Human-in-the-loop review queues
- Accuracy dashboards and alerting
AI Agents
Task-completing agents with tools, memory, and hard operational limits.
Agents that actually finish work: research, triage, quoting, onboarding, internal support. Every agent ships with tool permissions, audit logs, escalation paths, and evaluation suites before it touches production.
- Agent architecture and tool design
- Evaluation and regression suites
- Permissioning and audit trails
- Cost and latency budgets
Voice AI
Natural phone agents that qualify, book, and route without hold music.
Inbound and outbound voice agents integrated with your telephony and calendar stack. Sub-second turn-taking, accurate transfer logic, full transcripts pushed into your CRM after every call.
- Telephony and SIP integration
- Conversation and escalation design
- Live transfer to human staff
- Transcript + outcome logging
Workflow Automation
End-to-end orchestration across the twelve tools your team lives in.
We connect the seams: approvals, handoffs, notifications, and data sync across finance, sales, and operations systems — with retries, idempotency, and observability built in from day one.
- Cross-system orchestration
- Approval and exception handling
- Retry, queueing, idempotency
- Runbooks and monitoring
CRM Integration
Your CRM becomes the source of truth instead of a data-entry tax.
Salesforce, HubSpot, Dynamics, Pipedrive: enrichment, deduplication, AI call summaries, next-step suggestions, and pipeline hygiene automation that reps do not have to remember to run.
- Bi-directional data sync
- Enrichment and dedupe logic
- AI summaries on every activity
- Reporting and forecast hygiene
AI Implementation
From approved pilot to production system your team can operate alone.
Delivery leadership for the unglamorous 80%: security review, environment setup, rollout sequencing, change management, enablement, and handover documentation your engineers accept.
- Security and compliance review
- Phased rollout plan
- Team enablement and training
- Handover and support model
Custom AI Applications
Purpose-built internal products when off-the-shelf software will not fit.
Retrieval-backed knowledge tools, underwriting assistants, quoting engines, operations copilots — designed, built, and deployed inside your infrastructure and access model.
- Product discovery and scoping
- Retrieval and data architecture
- Deployment in your cloud
- Ongoing iteration cadence
Related field notes
Read before you scope the engagement.
Practical, vendor-neutral writing on AI consulting, automation and implementation for Palm Beach and Broward teams — the same thinking that shapes every HLS AI Solutions engagement.
Authoritative references
Standards and research we align to.
We ground our governance and delivery approach in recognised external standards. These are the references we cite most often across AI consulting and automation engagements in South Florida.
McKinsey — The State of AI
Annual benchmark on enterprise AI adoption, value capture and the gap between leaders and laggards.
Open referenceHarvard Business Review — Adopting AI
Practical guidance on sequencing AI into operations and avoiding the common adoption traps.
Open referenceForrester — AI Research
Analyst coverage of AI platforms, automation platforms and the build-vs-buy economics.
Open referenceNot sure which category your problem belongs to? That is the first conversation.
Browse our field notes for production-tested perspectives, or read about our expertise and approach before you reach out.
AI services for Palm Beach and Broward businesses
Find the service that fits the workflow, customer interaction or integration you want to improve.